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Facilities for customers who are deaf or have hearing impairments
Contacting us by Textphone (Minicom)
For ticket orders or any other enquiries, our Textphone telephone number is 02380 238937.
This is available during normal Box Office telephone line opening hours.
Amplification for Customers with a Hearing Impairment
The Mayflower's Box Office Counter is fitted with a loop system.
The auditorium is fitted with an Infra-red Amplification System. This is not the same as a Loop System so switching your hearing aid to 'T' is not sufficient. You will need to use an amplification aid, available from the Box Office.
There is a choice of aids depending on the nature of your hearing impairment. A leaflet, available from The Mayflower, explains this. Staff will be happy to explain the use of the system and there is an opportunity to check that your equipment is working prior to curtain up.
To reserve hearing devices, please contact the box office. Please be aware that a £5.00 deposit will be required on collection.
We aim to offer at least one interpreted performance, using Sign Language, during every run that lasts two weeks or more. The interpreter usually stands to the right of the stage as the audience looks at it. A number of Stalls seats in the best area for viewing the interpreter are reserved for patrons and their companions wishing to take advantage of signed performances. Any unsold seats are released two weeks before the performance.
Captioning is a service provided by Stagetext during selected performances at The Mayflower. Captions are shown via electronic displays either side of the stage at the same time as words are spoken or sung. Sound effects or off-stage noises can also be included. This service is intended to help people with any degree of hearing loss.