Facilities for customers who have mobility impairments or use a wheelchair

Seat Choice

If you wish to choose seats that are easy to get to, please read Easily Accessible Seating.

If you have a special seating requirement (an aisle seat, a wider seat or additional legroom), please speak to a Box Office Sales Assistant who will endeavour to provide you with a seat suitable to your needs.

Seats with unobstructed legroom in the Stalls are: All of Row A; Row B 1-6; Row B 20-25; Row C 1, 2, 28 & 29; Row D 1 & 31; Row E 1, 2, 34 & 35; Row F 1 & 37.

Mayflower seat widths vary between 410 and 450 mm. If you need more space, we can arrange for you to sit in an armless chair in the back row of the Stalls or Circle. Please contact the Box Office.

A limited number of 'Booster' seats are available from standing boxes in the auditorium for customers under five feet tall.

Wheelchair users

We offer 16 spaces for wheelchairs in the Stalls. These include eight spaces in the back row of the Stalls, each with a seat next to it for a companion. Seats next to these spaces are reserved until two weeks before the performance for companions to the person in the wheelchair. The other eight wheelchair spaces are located to the side of the back of the Stalls.

If you need somebody to be present to assist you, you can join our Assisted Access Scheme and be entitled to a discounted essential companion's seat.

If you use a wheelchair and wish to transfer to a seat, we regret we may not be able to provide a member of staff to help you physically. However, we will arrange for your wheelchair to be taken away and stored. The aisle seats in the back row of the Stalls (Row ZZ) have moveable arms for easier access. Row YY in the Stalls and Row Q in the Circle also have level access.

An accessible entrance is located to the side of the theatre, giving access into the auditorium. The entrance opens one hour before a performance, although you may have to wait in the lobby for the auditorium to open. We regret that the foyer and bars are not accessible because of the nature of the historic building. However, a member of staff will help you with your requirements.

The Box Office at The Mayflower is small and difficult for someone in a wheelchair to access, therefore we have made sure that our ticket desk on the lower sales floor of WestQuay shopping centre, Southampton, is fully accessible for someone in a wheelchair who wishes to purchase tickets in person.

If you use a wheelchair and want to collect your pre-paid tickets on the night, you can go straight into the auditorium through the adapted entrance to the right of the building, where an attendant will advise you on where your space/seat is.

Lift

If you are in a wheelchair or have a mobility impairment, a lift is available to take you from street level to the Wessex Suite, the Empire Suite and the Rear Circle, with level access and motorised doors all the way. Access is through the accessible entrance at the right hand side of the building.

It is also possible to enter through a door at the front of the Stalls, by pre-arrangement with the Box Office or Front-of-House. Raked (stepped) seating begins at Row L.

Unfortunately, other areas are inaccessible to people using wheelchairs because our 75 year old Grade 2 Listed theatre was built with steps to all parts of the building.

Accessible Toilets

There are accessible toilets at the Rear Stalls in the lobby of the accessible entrance, at the Rear Circle by the lift entrance and in the Wessex Suite by the lift entrance.

Accessible Parking

There is no public parking on The Mayflower's premises. There is one on-street disabled parking space immediately opposite the front of The Mayflower in Commercial Road. There are six disabled parking spaces in the West Park car park at the rear of The Mayflower in West Park Road.