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  • Our aim at Mayflower Theatre is to provide first-class entertainment that can be enjoyed by the largest audience possible and we are continually striving to achieve this goal.

    We have recently renovated our accessible entrance providing audiences with mobility impairments direct access to the auditorium without any barriers. In 2000 we achieved the ADAPT Millennium Award for Theatre Access, in recognition of our effort to provide accessibility for all, within the confines of a 1928 building. We also offer an exceptional Access Membership Scheme for visitors that need to bring a companion.

    If you have a special seating or access requirement please speak to a member of the Box Office team, who will endeavour to provide you with a seat suitable to your needs. We welcome comments and suggestions for further improvement. Please email us using

    Click here to view our Access Statement .

    Accessible Performances

    You are now able to search for all Accessible performances available directly from our search pages. Just click the relevant filter button to view all applicable performances. We are industry leaders with many of our accessible schemes and we are extremely proud to offer the following for some of our performances:

    Icon for captionned performancesCaptioned Performances
    Captions are displayed via electronic boards either side of the stage at the same time as words are spoken or sung. Sound effects or off-stage noises can also be included. This service is intended to help people with any degree of hearing loss.

    Icon for audio described performancesAudio Described Performances
    Live commentary on what is happening on stage is relayed to headphone-style receivers through our infra-red system. If you would like to take advantage of this service please ask to reserve a receiver at the time of booking as we have a limited number available- a deposit is required. For these performances, seats in the front row have been set aside for people with assistance dogs.

    Icon for signed performancesSigned Performances 

    The interpreter usually stands to the right of the stage as the audience looks at it. Seats are reserved in Front Stalls until two weeks before the performance for patrons and their companions wishing to take advantage of signed performances.

    Icon for relaced performancesRelaxed Performances
    A specially adapted and relaxed performance for customers with a wide range of disabilities and for those on the autistic spectrum.

    Icon for relaced performancesTouch Tours
    To accompany our Audio Described performances we regularly have a Touch Tour that precedes the show. Our Touch Tour allows visually impaired patrons the opportunity to familiarise themselves with elements of the set, props and costumes.

    Listing of current Accessible performances:

    Sister Act Icon for captionned performancesIcon for audio described performancesIcon for signed performances

    Snow White and the Seven Dwarfs  Icon for relaced performances

    The Snowman Icon for signed performances Icon for relaced performances

    Miss Saigon Icon for captionned performancesIcon for signed performances

    War Horse Icon for signed performances Icon for relaced performances Icon for audio described performances

    Discounts for Disabled people and Companions

    If you receive a disability allowance or incapacity benefit, you may purchase a ticket at the concession discount, if available. Please note there may be some performances when there are no concessions available, eg. reduced price matinees, weekends and one night shows.

    If you need somebody to be present to assist you, you can join our Access Membership Scheme and be entitled to a half price essential companion's seat. This scheme is only open to those who genuinely require assistance visiting the theatre, and we will not tolerate abuse of the scheme

    We regret that at present wheelchair spaces and discounted companion seats cannot be purchased online. Please contact Box Office Sales by phone on 02380 711811 or in person to discuss your requirements.You can also contact us by email on

    Audio Events Diary

    We produce an audio CD version of our What's On brochure. If you would like to receive a copy, please contact the Box Office on 02380 711811 or

  • Quick links:

    Facilities for customers with mobility impairments or in wheelchairs

    Facilities for customers who are deaf or have hearing impairments

    Facilities for customers who are blind or have visual impairments

    We Welcome Everyone

    If you want to find out a bit more about your visit before you come then please take a look at the video below. We worked with Autism Hampshire and City Eye to create this film about a trip to our theatre with kind permission of Qdos Entertainment.

    Access Membership Scheme

    Mayflower Theatre’s Access Membership scheme helps us offer a better service to anyone with specific access needs. This membership is free and is only open to those who genuinely require assistance visiting the theatre. The Access Membership Scheme will also allow you to directly feedback on our access facilities and services to help shape them for the future.

    Joining is free and simple but necessary in order to combat fraud. For more information and how to join, please click here.

    Accessible Seating

    If you wish to choose easily accessible seats, please read our Accessible Seating document . If you have a special seating requirement (an aisle seat, a wider seat or additional legroom), please speak to a Box Office Sales Assistant who will endeavour to provide you with a seat suitable to your needs. You can contact our Box Office on 02380 711811 or

    Seats with unobstructed legroom in the Stalls are: All of Row A; Row B 1-6; Row B 20-25; Row C 1, 2, 28 & 29; Row D 1 & 31; Row E 1, 2, 34 & 35; Row F 1 & 37.

    Our seat widths vary between 410 and 450 mm. If you need more space, we can arrange for you to sit in an armless chair in the back row of the Stalls or Circle. Please contact the Box Office.

    A limited number of 'Booster' seats are available from standing boxes in the auditorium for customers under five feet tall.

    Website Accessibility Policy

    We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. Our website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines .

    Our site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

    Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing our website, please don’t hesitate to contact us on 02380 711811 or

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