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  • Frequently Asked Questions

  • What time do you open the doors?
    The front doors are open one hour before the start of a performance, this allows you to come in to the foyer and the bars. The auditorium is then open approximately 15 minutes later, allowing you to take your seats, access to the auditorium can vary due to rehearsals and warm-ups on stage.

    Can I use a credit/debit card for purchasing sweets, programmes etc.?
    Yes. We can take card payments at any of our tills, including the foyer, bars, merchandise areas and box office. The only exceptions are the ice cream sales points in the auditorium.

    Is there a cash point nearby?
    The nearest cash points are outside the Co-op or at the railway station which are just a few minutes’ walk along the road that runs behind Mayflower Theatre. We provide a cash back service at our tills in the foyer.

    Can I bring my baby with me?
    There is a "no under two's" policy. Customers bringing in babies will be asked to leave. The only exceptions are shows advertised as being suitable for all the family where under 2s are welcome.

    Can I sit my child on my lap and not purchase a ticket for them?
    Due to our license every person within the building, regardless of age, must have a ticket.

    Do you have booster seats for children?

    Yes, we do have a limited number available, allocated on a first come first served basis. You are welcome to bring your own booster seat along with you.

    Can I pre-order ice creams for the interval?
    Yes, if you are part of a group booking (20+ people) you will have been sent a pre-order form automatically for ice creams. To ensure that we have got the items that you have ordered in stock you must return the form at least seven days in advance of the show. You can order on arrival in the foyer but we cannot guarantee what products will be in stock or that the prices will not have changed. We do not take pre-orders for groups less than ten.

    Will I be allowed in if I am late?
    Yes, in the majority of cases. Some shows, in particular Opera and Ballet, do not allow latecomers to enter the auditorium once the show has started. Sometimes we may have to hold people in the foyer for a short period of time, before seating them at a particular moment that will ensure the minimum of disturbance to both cast and audience. For most shows, however, we are able to seat latecomers at a suitable moment.

    Can I film the production or take photographs?
    No. The appearance of artistes and the designs for sets and costumes are all copyrighted, therefore it is against the law to photograph any of it.

    Can I dance during the show?
    Consideration for the rest of the audience must always be shown. If you stand up and dance you immediately block the view of the person sat behind you which is unfair, especially if that person is unable to stand due to any kind of disability. Therefore if you wish to dance you will be asked to do so in one of the standing boxes to the sides of the auditorium. Dancing in the aisles is not allowed due to licensing regulations that demand that the aisles are kept clear at all times.

    Can I smoke inside the theatre?
    No. Smoking cigarettes or e-cigarettes are not allowed inside the theatre.

  • Is strobe lighting used at the theatre?
    It is during some shows. Information regarding any use of strobe lighting will appear on the large TV screens in the main foyer. If we know in advance, we will put a warning on the show's page on this website.

    What is a Post Show Q&A?
    Q&A sessions are a great way to discuss the performance you have just seen. Members of the Company will return to the stage after the performance, usually around 10-15 minutes after curtain down, to answer show related questions. The Q&As run for approximately 20 mins, so please allow 30-45 mins from the end of the performance for any travel arrangements. We cannot confirm that all the cast will appear, it is voluntary and many have other commitments. Please be aware that this will not be a time to meet the cast on a personal level.

    Any Q&A Sessions for a show will be advertised in advance on the show's page on this website.

    Can the cast of the show wish me or a member of my family Happy Birthday / Anniversary during the show?
    Almost all shows at Mayflower Theatre are touring productions and as such we do not have say in the content or script. We receive a lot of requests like this and are unfortunately unable to help. The only time this may be possible is during the run of the Pantomime, but this is up to the discretion of the Producer of the show.

    Can I audition for a show?
    As a touring venue, Mayflower Theatre does not usually hold open auditions for shows; productions are cast for tours and generally advertise in The Stage. On the rare occasion we are asked to hold open auditions (usually for child parts) we publicise them in the local press and on our website. Please see our youth project for details of our summer production for 10-18 year olds.

    Can I meet the cast?
    You are welcome to go to stage door after the show and see the performers as they are leaving. It is up to the individual performer as to whether they wish to stop and chat to fans, pose for photos, or sign autographs. Please do not pester them or be upset if they do not wish to stop; remember that they have finished their working hours and are on their way home, and may be very tired after a performance.

    How many seats are in the auditorium?
    In the Stalls there are 1020 seats, 14 wheelchair spaces and 24 standing spaces.
    In the Circle there are 652 seats, 4 wheelchair spaces and 60 standing spaces.
    There are 4 Boxes that hold 4 seats each.
    In the Balcony there are 458 seats, 0 wheelchair spaces and 25 standing spaces.

    What rows are tiered in the auditorium?
    In the Stalls there is a slope in rows H, J and K, the steps begin from row L. All rows are stepped in both the Circle and the Balcony.