At Mayflower Theatre we take the privacy of your data very seriously. Our privacy statement specifies how we treat personally identifiable information. We provide this privacy statement because you have a right to know what information we collect and how it is protected and used.

What information do we keep?

To carry out your transaction and to provide a good service we keep information on you, including;

  • Your name
  • Your address
  • Telephone number
  • Email address
  • Booking history

Will you use my details to contact me?

If you have opted to receive information from us then we will be contacting you about Mayflower shows and offerings from our Mayflower companies. On occasion we may contact you with important information related to your booking.

In the event of you booking with us for a performance that is not at Mayflower Theatre, your information might be passed to the management of the venue where the performance is taking place or to the organisers of that performance, to complete your transaction. We will only pass your details to another venue or organiser for the purposes of marketing if you have opted in to this marketing.

If you wish to change your marketing communications preferences, please contact the Box Office, or amend your account at mayflower.org.uk/login. You can also unsubscribe at the foot of any of our emails.

What do you do with my credit card details?

We do not store credit card details on our database at all.

Will you give my data to anyone else for marketing purposes?

We do not sell, rent or trade your personal information to third parties for marketing purposes.

How can I see what information you are keeping on me?

You have the right to get a copy of the information that we hold about you. You can request a copy of your personal information in writing to Mayflower Theatre, Empire Lane, Southampton, SO15 1AP.

Please include your full name, address and contact telephone number and details of the specific information you require, including any relevant dates.

This service is charged at £5. A written reply will be with you within 40 days of receiving your request.

Cookies

A cookie is a small file, saved onto your device, which stores small pieces of information about how you have used our site or to aid the ticket buying process.

We use cookie information to monitor traffic levels and to find out how our website is used, so we can keep improving.

Cookies are also needed to enable your account and the booking process to work smoothly.

It is not possible to use our website without using cookies, so there is no option to opt-out.

We do not store any information about you personally in our cookies.

Google Analytics Advertising

Mayflower Theatre have implemented the following features through Google Analytics Advertising:

Demographics and Interest reporting, Remarketing, GDN Impression Reporting and the DoubleClick Campaign Manager integration.

Mayflower Theatre and third-party vendors may be using first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

Visitors can opt-out of these Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps, or other available means (for example, the NAI's consumer opt-out).

 

Any amends or updates to our privacy statement will be posted here.

Did you know we are an independent, not for profit charity receiving no public subsidy or grants to support our running expenses? Please consider a donation to our auditorium appeal. Your help is essential in securing our future.

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