Standard Terms & Conditions of Sale of Tickets

Tickets advertised by us on our website and in advertising (“Official Advertisements”) are sold by us, namely The Mayflower Theatre Trust (Company Number 2026445 and Registered Charity Number 294745).

  1. Contract
    1. We are entitled to refuse any order placed by you;
    2. We will notify you over the telephone or in writing or by online confirmation if we accept your order and that acceptance will be deemed to have been effectively communicated to you when we make that communication to you (whether or not you receive such communication). Such acceptance remains subject to the condition that tickets are available for the performances selected by you until such time as tickets, or e-tickets, with the confirmed seat numbers written on them, have been issued to you;
    3. No order will be accepted until we have received payment of the whole of the price of the tickets that you order;
    4. By accepting your order we bring into existence a legally binding contract between ourselves and you;
    5. If you are ordering tickets which you have seen advertised by us on our website, by contacting us and placing an order, you confirm that you have read and accepted these terms and conditions
    6. When ordering tickets on our website, the website will not prevent you from making infeasible bookings such as tickets to two different performances at the same time. If an erroneous booking is made, a refund will not be given in any circumstances, and clause 4.1.a below applies.
  2. Price and Dispatch
    1. The price payable for the tickets is as set out on our website or on our official advertisements. We reserve the right to change prices without prior notice, please check when booking your tickets.
    2. A £1 restoration levy per ticket is included in the price for shows which is helping to raise funds towards preserving the heritage of our wonderful Grade II Listed theatre.
    3. Tickets will normally be dispatched to the email address given by you when you place your order.
    4. Tickets may not be dispatched immediately where we are acting as an agent on behalf of a promoter and that promoter gives alternative instructions about the dispatch of tickets. However, you will be given notification of dispatch once you have ordered your tickets.
    5. Once you have received your tickets, you should check them and you must inform us of any errors within two working days, or before the performance, whichever is sooner.
    6. Tickets may be reserved by telephone or in person for three working days at the end of which time payment must be received or the reservation will be cancelled. Tickets may be subject to postal charges. Tickets may not be reserved within three days of the performance.
  3. Performances
    1. The taking of photographs or the making of recordings (on any format) of the Performance is expressly forbidden (unless it is expressly permitted in writing by the promoter, the venue and the performer). You consent to the filming and sound recording of yourself in the audience.
    2. Mayflower Theatre, the Management of the venue at which the Performance is taking place and/or the promoter of the Performance each reserve the right to:
      1. refuse admission to you;
      2. request latecomers to await admission to the Performance until a convenient break in the Performance;
      3. refuse re-admission to those leaving during the Performance; and
      4. request that you leave the Performance;
      5. make alterations to the advertised details of the Performance (including Principals and cast members) and make alterations to the script or the content of any particular Performance at any time up to and including and during the Performance.
    3. If, at any time during the Performance it is cancelled, postponed, suspended or delayed for any reason, Mayflower Theatre reserve the right not to make any refunds nor will they be liable for any loss caused by such cancellation, postponement, suspension or delay.
    4. The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
    5. We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age*, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

      * Performances where the age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket that you are booking and carry proof of age if appropriate.
  4. Special Circumstances
    1. In relation to tickets sold by us for performances at Mayflower Theatre whereby we are acting on our own accord and not as an agent for a third party (please check the details provided on our website or our Official Advertisements in relation to the listed promoter of the relevant performance):
      1. Where possible we will exchange your tickets for another performance of the same show at the same price of ticket subject to availability provided that you give us seven working days’ notice prior to the date of the Performance of your wish to exchange tickets. Please telephone 02380 711811 or e-mail to arrange an exchange. Handling charges of £2.50 per ticket will be payable for exchanges. Tickets will be invalidated before the exchange of tickets take place;
      2. No refunds will be given except in the event of cancellation of a performance prior to the performance;
      3. We will not re-sell on your behalf any tickets sold by us;
      4. Tickets which are resold or transferred for profit or commercial gain by anyone other than Mayflower Theatre or one of its businesses or authorised agents will become void and the holder may be refused entry;
      5. We reserve the right to reallocate your seats from those originally purchased to the same or to a higher value;
      6. Children under two years old will not be admitted to the Performance unless it is defined on our website or our Official Advertisements as ‘under 2s welcome’ in which case a ticket will need to be booked for every child, including babes in arms. For health and safety reasons all customers must have a ticket including babes in arms which is a free ticket and these need to be booked over the phone or in person.
    2. In relation to tickets sold by us for events whereby we are acting as an agent for a third party who will be the promoter or the venue at which the event is held ('the Third Party') (please check details provided on our website or our Official Advertisements in relation to the listed promoter or venue of the relevant performance):
      1. The placing of an order by you, by whichever means, will constitute your consent to our passing on such details to the third party to fulfil your booking; and
      2. Your tickets will inform you on whose behalf we are acting as agent and with whom your contract is made.
      3. Such tickets are subject to the terms and conditions of that Third Party, which you are advised to check as they may vary, and, in the particular case of outdoor events, may include restrictions on barbecues, picnics, tents or umbrellas;
      4. You must contact the Third Party to obtain information and arrangements for traffic approaches, parking and for information relating to access for those ticket purchasers/ticket holders who are disabled. We make no representations or warranties that any such information provided by us in this regard is accurate, complete or up to date and we expressly exclude all liability for any such representations made by our employees or representatives in this regard;
      5. No tickets sold by us acting as agents for a Third Party can be exchanged, refunded or returned except with the express authority of the Third Party;
      6. If, prior to the commencement of the performance, the event is cancelled or postponed to a later date, we will contact you and any refunds will be made by the Third Party only, unless the Third Party makes such monies available to us; the face value of the ticket only will be refunded;
      7. Where the Performance is scheduled to take place out of doors, you should assume (unless notified otherwise) that the Performance will not be cancelled or postponed in the event of inclement weather conditions;
      8. Mayflower Theatre cannot be held responsible for misinformation provided by a Third Party. Complaints should be addressed to the Third Party prior to or during the Performance.
      9. Payment of refunds: In the event of a cancellation refunds will be made using the original payment method. For example, if your ticket was purchased using a debit card then we will refund the money to that same card. If we can’t refund to your original payment method then you may need to provide proof of closure of the original account and then we can refund to a different payment method. If we refund you for a payment made in gift vouchers then the refund will always be in vouchers.
      10. If an event is cancelled, we will notify you by email or phone (using the details you provided us with at the time of ordering).
      11. Where a refund is sought due to cancellation, rescheduling or a significant change to the event, the refund will equal the price paid by you including any inclusive per ticket charges but excluding the transaction or delivery fee and additional items including charitable donations and Ticket Protection.
    3. Terms & conditions for room hire, conference and hospitality packages, show packages and group restaurant bookings can be found here.
  5. Liability
    1. No liability is accepted in relation to the tickets advertised or sold by us as agents for a Third Party or for any aspect of the relationship between you and that Third Party.
    2. Although we will do our best to correct our errors and omissions on our part as quickly as practicable after being notified of them, we do not accept any liability for any errors or omissions, howsoever caused and we reserve the right to change information, specifications and descriptions of listed performances at any time.
    3. We do not accept liability for any losses or claims arising from any inability to access our web site or any failure to complete a booking on the website or with our bookings office.
    4. We do not accept any liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of any tickets or other goods or services from us by whatever means.
    5. We will only be liable for direct loss (save in the case of death or personal injury arising from negligence) up to a maximum total of the price of the tickets or other goods or services purchased in respect of any claim.
    6. Nothing in this clause 5 is, however, intended to limit any rights you may have as a consumer that may not be excluded by law.
  6. Security on our website
    1. Our website uses industry standard encryption software and a stand-alone secure server to make sure the safety of orders placed on our website. No-one can access any information sent by you as long as it is sent using the secure pages. Therefore, you must only send debit/credit card details where asked for on our website and you must not send debit/credit card details by standard e-mail.
    2. Any losses incurred or sustained by customers of our website who transmit information by means of e-mail or other internet links shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by us. If you are using a public computer or a computer which others may use, you must sign out of it when you have finished making purchases on our web site.
    3. We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit card by someone not authorised to do so.
  7. Termination
    1. We retain the right to terminate this contract and/or suspend or terminate our web site and the information published thereon or on our Official Advertisements immediately and without notice to you. In the event of termination the consent given by you shall continue to apply beyond the lifetime of this contract.
  8. Continued use of our website or continued course of ordering tickets by other methods
    1. We reserve the right to change and amend these terms and conditions from time to time. Your continued use of or access of our website or continued ordering of tickets by any other method after such change or amendment (without your specific review of our terms and conditions listed on our website or available elsewhere) shall be deemed to confirm your acceptance of any such change or amendment. It is your responsibility to check these terms and conditions regularly to determine whether any such amendment has been made. If you do not wish to be bound by any revised terms and conditions, you should stop using and accessing our website or ordering tickets by any other method.
  9. Invalidity
    1. If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 
  10. No Waiver
    1. No failure or delay on the part of any of the parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power, privilege or remedy or as a waiver of any breach by the other party to these conditions.
  11. Force Majeure
    1. We shall have no liability to you for any failure to deliver or supply tickets or other goods or services you have ordered or any delay in doing so or for any failure to commence or complete any Performance or for any damage or defect or loss arising from any tickets provided or the execution of any Performance that is caused by any event or circumstances beyond our reasonable control.
  12. Governing Law
    1. Our websites and our Official Advertisements are controlled, produced and operated by Mayflower Theatre from our offices in the United Kingdom. Mayflower Theatre makes no representations that the materials and information displayed on or accessible via our website are appropriate or available for use in other locations and access to them from jurisdictions where their contents are illegal is prohibited. The contract between us and you shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes.
  13. Entire Agreement
    1. These terms and conditions, together with the terms and conditions of the use of our website set out on our website and the prices, delivery details and contact details set out on our website and on our Official Advertisements, set out the whole of our agreement relating to the supply of the tickets and any other goods or services to you by us. These terms and conditions cannot be varied except in writing signed by one of our directors. In particular nothing said by any sales person on behalf of us should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of the tickets, goods or services offered for sale by us. We accept no liability for any such representation being untrue or misleading.


Last reviewed November 2022.


We will be undertaking a refurbishment of our Grade II listed auditorium in summer 2018. Please consider a donation to our auditorium appeal. Your help is essential in securing our future.