For the purposes of this policy, "disability" is to be understood in the broadest sense of the word and covers all disabilities coming within the scope of the Equality Act 2010.

Our policy is:

Mayflower Theatre is firmly committed to enabling all of our customers to participate equally in our work, both on and off the stage and with dignity and respect.

Mayflower Theatre believes that live performance should be accessible to everyone and are committed to ensure this occurs. Our teams have been trained to support all our customers needs and are always learning.

We continue to review and adapt our facilities within the limitations of our Grade 2 listed building and work with customers and outside groups to discuss individual needs and/or concerns to ensure that our customers can get the most from their visit.


All staff have a responsibility towards access in the day to day running of the building.

Members of staff are provided with regular basic training in disability awareness and etiquette, are aware of this policy and are able to assist patrons with queries regarding disabled access to the theatre.

Those who need additional assistance

A discounted ticket for a personal assistant (PA) is available for any disabled person who has purchased a ticket to an event or performance and would be unable to attend without the help of their personal assistant. 

The PA must be able to assist the disabled person to access the theatre and its facilities, remaining with them to ensure their wellbeing and comfort. Anyone designated as a Personal Assistant must be able physically to assist the person they are with to leave the building in an emergency.

Access to the theatre

For information on parking and drop-off, and level access into the building, please visit our Getting Here page.

Get in Touch

If you have any questions about access, please contact our Box Office

Tel: 02380 711811

Membership Scheme

Our FREE Access Membership Scheme helps us offer a better service to anyone with specific access needs. It is only open to those who genuinely require assistance visiting the theatre.

Learn More


We will be undertaking a refurbishment of our Grade II listed auditorium in summer 2018. Please consider a donation to our auditorium appeal. Your help is essential in securing our future.