Facilities for customers who have mobility impairments or use a wheelchair

▼ Seat choice

If you wish to choose seats that are easy to get to, please read our Accessible Seating section below. If you have a special seating requirement (an aisle seat, a wider seat or additional legroom), please speak to a Box Office Sales Assistant who will endeavour to provide you with a seat suitable to your needs.

Seats with unobstructed leg room in the Stalls are: All of Row AA (when on sale); Row A (when AA-DD are not on sale); row D 10-25; row E 1-9 & E25-33;

Seats with extra leg room are: Stalls row ZZ1-22 and Rear Circle (reserved for wheelchair users and their companions).

From September 2018 Mayflower Theatre seat widths will vary between 515 and 550mm. Seats in the balcony are 508mm wide.

A limited number of 'Booster' seats are available from the back of the stalls and circle in the auditorium for customers under five feet tall. Please ask an usher on arrival.

▼ Wheelchair users

We offer 22 wheelchair spaces;

  • Stalls - 10 spaces for wheelchairs. Of these, eight spaces in the back row of the Stalls each have a seat next to them for a companion. Two spaces in the side bays each have a high seat for a companion.
  • Rear Circle - 12 spaces for wheelchairs in the back row and all 12 spaces each have a seat next to them for a companion. Seats next to these spaces are reserved until close to the performance for companions to the person in the wheelchair.

If you need to use our lift then we recommend the Accessible Lift, which is big enough to take several wheelchairs at a time. You can access this lift through the accessible entrance to the foyer at the front of the theatre (furthest door up the road). This is a level access entrance. The lift will be directly in front of you. This lift provides level access for wheelchair users to the Stalls, Rear Circle (including the Empire Suite) and top level of the building.

If you need somebody to be present to assist you, you can join our Access Membership Scheme and be entitled to a discounted essential companion's seat. 

If you use a wheelchair and wish to transfer to a seat, we regret we are not able to provide a member of staff to help you physically. However, we will arrange for your wheelchair to be taken away and stored. Row ZZ in the Stalls and Row Q in the Circle also have level access.

Scooters and large size wheelchairs may require the allocation of two standard size wheelchair spaces. Please advise us of your needs at the time of booking.

An accessible entrance is located to the side of the theatre, giving access into the auditorium. The entrance opens one hour before a performance, although you may have to wait in the lobby for the auditorium to open. You may enter the foyer from the front of the theatre to get to the Box Office or confectionery stands. We regret that the bars are not accessible because of the nature of the historic building. However, the accessible lounge is available at the rear of the stalls and a member of staff will help you with your requirements.

If you use a wheelchair and want to collect your pre-paid tickets on the night, you can go straight into the auditorium through the accessible entrance to the right of the building, where a member of staff will advise you on where your space/seat is.

▼ Lift

If you are in a wheelchair or have a mobility impairment, a lift is available to take you from street level to the Empire Suite and the Rear Circle, with level access and motorised doors all the way. Access is through the accessible entrance at the right hand side of the building.

It is also possible to enter through a door at the front of the Stalls, by pre-arrangement with the Box Office or Front-of-House. Raked (stepped) seating begins at Row L.

Unfortunately, other areas are inaccessible to people using wheelchairs because our 1928 Grade 2 Listed theatre was built with steps to all parts of the building.

▼ Balcony

A small lift is available, but due to its location and the age of the building, it is not wide enough to accommodate wheelchairs and all lift lobbies are accessed via stairs.

Customers should be aware that this lift will not be available in the event of an emergency evacuation or if any maintenance is required/the lift is out of order, so customers booking the balcony must be able to use the stairs (unassisted).

Please note that the balcony seating is raked at a very steep angle, with steep stairs to each row, and is not recommended for those with limited mobility.

▼ Accessible Toilets

There are accessible toilets in the Rear Stalls in the accessible lounge and on the opposite side of the rear Stalls by the lift entrance. Upstairs there are accessible toilets Rear Circle by the lift entrance and on the top floor by the lift entrance.

▼ Accessible Parking

Due to the location and age of our building we are unable to provide parking to our visitors. For information on parking, access and drop-offs, please visit our Getting Here page.

Have a Question?

Our Box Office are happy to help

Tel: 02380 711811
Email: access@mayflower.org.uk

Membership Scheme

Our FREE Access Membership Scheme helps us offer a better service to anyone with specific access needs. It is only open to those who genuinely require assistance visiting the theatre.

Learn More


We will be undertaking a refurbishment of our Grade II listed auditorium in summer 2018. Please consider a donation to our auditorium appeal. Your help is essential in securing our future.