Your Safety and the safety of our staff is very important to us, please read through these FAQs.

Before your visit

• Tickets will be emailed to you in advance of the show.
• You will also receive a pre-visit email.
• If your show was rescheduled, you can double check the date of your performance here.
  

When you arrive at the venue

• Please enter through the main theatre foyer. Please have your tickets ready.
• Security controls will be in place. We ask that you do not bring large bags with you or any containers of alcoholic beverages.
• We have increased the filtered fresh air circulating throughout the venue, so you may want to bring/wear an extra layer in case you feel cold.
• All tickets must be bought in advance and will be scanned at the entrance so please either print these at home or show them on your mobile device. The front box office will be open when the foyer doors open, 1 hour before curtain up to collect your tickets. You can also print your tickets by using our ticket kiosk located in the foyer – please bring your order number.
• Bars will be open pre-show and during the interval (when there is an interval) for purchases of alcoholic beverages.
• Refreshments (sweets, soft drinks and ice creams) will be available in the foyer, from our bars and at sales points within the auditorium pre show and during the interval (where there is an interval).
• We are a cashless venue and therefore can only accept card payments throughout the venue.

During your visit

• Toilets are open for use throughout the performance. 
• We believe that everyone should have access to a toilet they feel able to use safely and comfortably. We have therefore introduced all-gender toilet facilities on each level of the theatre which can be used by everyone. The toilets are located in the front Stalls, the rear Circle, and balcony. The toilets can be identified with relevant signage.
• Hand sanitiser will be available for your use at various points around the theatre building.
• Cleaning takes place throughout the venue before, during and after the performance.
• The taking of photographs or videos whilst the show is on is not permitted.
• A small lift is available, but due to its location and the age of the building, it is not wide enough to accommodate wheelchairs and all lift lobbies are accessed via stairs.
  
  Customers should be aware that this lift will not be available in the event of an emergency evacuation or if any maintenance is required/the lift is out of order, so customers booking the balcony must be able to use the stairs (unassisted).
  
  Please note that the balcony seating is raked at a very steep angle, with steep stairs to each row, and is not recommended for those with limited mobility.

Age Advice

• Children under the age of 2 years old are not permitted to attend a performance UNLESS stated differently on the show page.
• All under 16s must be accompanied by an adult.

Customer Behaviour

• Mayflower Theatre has a zero tolerance policy on any abusive behaviour towards our staff. If any customers are found to be abusive, either verbally or physically, they will be removed from the premises and will be unable to attend future performances. There will be no appeal process and you will not be entitled to any form of re-imbursement.

How will we exit the building/event at the end of the performance?

• When leaving, please head out of the exit doors and then towards Commercial Road as significant building work is being carried out on the flats at the back of the theatre.
• Please take any rubbish with you, or leave it in the bins provided.

How is air circulated around the theatre?

• Our air handling units are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system. You may want to bring/wear an extra layer in case you feel cold.

What if I have specific access needs?

• For all access enquires please call our access line on 02380 711813 or email access@mayflower.org.uk.
• Our lift to the Rear Circle will be in use but with limited capacity. Please allow adequate time to get to your seat.
• A small lift is available to the balcony, but due to its location and the age of the building, it is not wide enough to accommodate wheelchairs and all lift lobbies are accessed via stairs.
  Customers should be aware that this lift will not be available in the event of an emergency evacuation or if any maintenance is required/the lift is out of order, so customers booking the balcony must be able to use the stairs (unassisted).
  Please note that the balcony seating is raked at a very steep angle, with steep stairs to each row, and is not recommended for those with limited mobility.

Can I make a group or school booking?

• Yes you can now make a booking for a group or a school party.

We would ask that audience members abide by all instructions given by our staff as well as signage and notifications to ensure the safety of everyone in the building.