First time visitors

Before you arrive for your performance you should receive a pre-visit email to the address attached to the ticket booking. The pre-visit will remind you of the day and time of your performance and the running time.

At Mayflower Theatre our foyer doors will open one hour before the show to allow you to use the box office or bars.   

You will find the accessible entrance to the right of the main foyer doors, here you will have step free access into the stalls. Once inside, you will enter the accessible lounge where you can wait until the auditorium opens. There is an accessible toilet with a hoist here too.  

When entering Mayflower Theatre, for a performance, you will get your bag(s) checked. We ask that you do not bring in any bags larger than 40cm x 30cm x 15cm.  

At Mayflower Theatre we will scan your tickets on the door when you first enter the theatre. We will ask to see your ticket(s) again when entering the auditorium, and our Front of House team will direct you towards your seat(s).

We do not allow phones to be used inside our auditorium. If there is a photo opportunity at the end of the show, we will let you know.

At Mayflower Theatre our foyer doors will open one hour before the show to allow you to use the box office.

You will find the box office to the left side of the foyer at Mayflower Theatre. If you need to collect your tickets, let our Front of House team know, when entering the foyer, and they will direct you.

Mayflower Theatre is a cashless venue and accepts card payments only.

At Mayflower Theatre there are two kiosks where you can buy sweets and bottled drinks in the foyer. There are bars on every level of the theatre, where you can also buy hot, cold and alcoholic drinks and sweets. Footlights Bar is in the stalls, Circle Bar in the circle and Spotlight Bar in the balcony.  

All bars and kiosks are open before the show and during the interval. Our bars and kiosks close during the show and do not reopen after the show has finished.  

You are welcome to bring your own food and drinks into Mayflower Theatre. We request that you do not bring alcohol, glass bottles/containers or hot food.

Mayflower Theatre is a cashless venue and accepts card payments only.

At Mayflower Theatre you will find stalls seating by walking down the stairs on each side of the foyer. The stalls are on the ground floor of the auditorium. You will find the dress circle and rear circle on the same level by walking up the stairs either side of the foyer. The dress circle is the front area and the rear circle is the back area. The dress and rear circle are on the first floor of the auditorium. The balcony is at the top of the theatre and is very high. The balcony is on the second floor of the auditorium.  

There is one lift that services the foyer, stalls and rear circle. There is a separate lift, accessed by some steps, that services the Balcony. The lift to the balcony is a service lift, so we cannot guarantee it will be available for public use for every show.  

You will find the accessible entrance to the right of the main foyer doors, here you will have step free access into the stalls. Once inside, you will enter the accessible lounge where you can wait until the auditorium opens. There is an accessible toilet with a hoist here too.  

There is one lift that services the foyer, stalls and rear circle. There is a separate lift, accessed by some steps, that services the Balcony. The lift to the balcony is a service lift, so we cannot guarantee it will be available for public use for every show.  

Mayflower Theatre’s auditorium has access to toilets on all levels.

Mayflower Theatre’s auditorium has access to toilets on all levels. There are female, male and gender neutral on every level. There is also an accessible toilet at the back of the stalls and rear circle.  

Most of the shows at Mayflower Theatre will have an interval, unless stated otherwise. The interval will usually be 15-20 minutes. During the interval, the ice cream kiosks inside the auditorium at Mayflower Theatre will be open. All other kiosks and bars will be open during the interval too.

Your pre-visit email will include details of the show running time and whether that includes an interval or not. The café/bar and kiosk will be open during the interval.

If you leave the theatre during the interval, you will be given a token to be able to re-enter.  

When a show finishes at Mayflower Theatre, you may exit through any door. You can go back through the foyer, or there are exits directly from the auditorium, if you are sat in the stalls.