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First time visitors

We are looking forward to welcoming you into our venues!

 

We know it can be daunting if you’ve never been to a theatre, or if you’ve never attended Mayflower Theatre or MAST Mayflower Studios. This is a guide to help you through everything, from coming into the building to leaving at the end of the show. 

Your first visit to:

MAST Mayflower Studios

Before you arrive

Before you arrive for your performance you should receive a pre-visit email to the address attached to the ticket booking. The pre-visit will remind you of the day and time of your performance, the studio you are seeing the performance in and the running time. The pre-vist also includes a small map of the area and links to directional information.

Your arrival

MAST Mayflower Studios is open to the public most Mondays to Saturdays.

When entering MAST, for a performance, you will get your bag(s) checked. We ask that you do not bring in any bags larger than 40cm x 30cm x 15cm.  

We will scan your ticket(s) when entering the auditorium.  If you have print at home tickets, we recommend taking a screenshot of them before arriving. Poor signal can sometimes prevent customers from loading emails whilst outside the theatre. 

There is a strict no phone policy in place inside our studios. If there is a photo opportunity at the end of the show, you will be told.  

 

Visiting the box office

MAST Mayflower Studios houses our box office counter. You can buy tickets for both venues. The box office is open Tuesday – Friday 10am – 5.30pm and Saturday 12pm – 5.30pm (or curtain up if there is a performance). If there is a show on a Sunday or Monday, the box office will open one hour before the show start time.

You will see our box office straight ahead, as you walk into MAST Mayflower Studios’ foyer.  

Food and drink

Our café/bar area is located on level 1. It is open 11am-2pm Tuesday – Saturday, and 90 minutes before your show start time. You can buy hot and cold drinks, sweets and snacks as well as alcoholic drinks. The pop-up bar on level 2 and the level 1 kiosk may also be open during a show, but this is not always guaranteed.  All bars and kiosks are open before the show and during the interval. Our bars and kiosks close during the show and do not reopen after the show has finished.  

You are welcome to bring your own food and drinks into the venue. We request that you do not bring alcohol, glass bottles/containers or hot food.   

Our studios

At MAST Mayflower Studios there are two auditoriums which you may have tickets for. Access to Studio 1 is split across two levels – the stalls can be accessed on level 1 and the balcony on level two. Our Studio 2 is located on level two, its seating can be set in different ways, but you always enter on level 2. If you wish to know how the Studio 2 seating is set for your performance you can always give us a ring or shoot us a message on Facebook.

Access

MAST Mayflower Studios has lifts to access all levels as well as stairs. Please note that the ceiling between the ground floor level and level 1 is double height, so when using the stairs you are climbing two flights instead of one. 

There are accessible toilets on both levels 1 and 2. 

Toilets

MAST Mayflower Studios has male, female and accessible toilets on both levels 1 and 2. There are additional baby changing and accessible toilets in the café/bar and on level 2.   

Enjoying the interval

Most of the shows at MAST Mayflower Studios will have an interval, unless stated otherwise. The interval will usually be 15-20 minutes. Your pre-visit email will include details of the show running time and whether that includes an interval or not. The café/bar and kiosk will be open during the interval.

Making your exit

At MAST Mayflower Studios you will leave through the main foyer where you entered at the beginning of your visit. 

Mayflower Theatre

Before you arrive

Before you arrive for your performance you should receive a pre-visit email to the address attached to the ticket booking. The pre-visit will remind you of the day and time of your performance and the running time.

Your arrival

At Mayflower Theatre our foyer doors will open one hour before the show to allow you to use the box office or bars.   

You will find the accessible entrance to the right of the main foyer doors, here you will have step free access into the stalls. Once inside, you will enter the accessible lounge where you can wait until the auditorium opens. There is an accessible toilet with a hoist here too.  

When entering Mayflower Theatre, for a performance, you will get your bag(s) checked. We ask that you do not bring in any bags larger than 40cm x 30cm x 15cm.  

At Mayflower Theatre we will scan your tickets on the door when you first enter the theatre. We will ask to see your ticket(s) again when entering the auditorium, and our Front of House team will direct you towards your seat(s).

There is a strict no phone policy in place inside our auditorium. If there is a photo opportunity at the end of the show, you will be told.  

Visiting the box office

At Mayflower Theatre our foyer doors will open one hour before the show to allow you to use the box office.

You will find the box office to the left side of the foyer at Mayflower Theatre. If you need to collect your tickets, let our Front of House team know, when entering the foyer, and they will direct you.

Food and drink

At Mayflower Theatre there are two kiosks where you can buy sweets and bottled drinks in the foyer. There are bars on every level of the theatre, where you can also buy hot, cold and alcoholic drinks and sweets. Footlights Bar is in the stalls, Circle Bar in the circle and Spotlight Bar in the balcony.  

All bars and kiosks are open before the show and during the interval. Our bars and kiosks close during the show and do not reopen after the show has finished.  

You are welcome to bring your own food and drinks into Mayflower Theatre. We request that you do not bring alcohol, glass bottles/containers or hot food.

 

Our auditorium

At Mayflower Theatre you will find stalls seating by walking down the stairs on each side of the foyer. The stalls are on the ground floor of the auditorium. You will find the dress circle and rear circle on the same level by walking up the stairs either side of the foyer. The dress circle is the front area and the rear circle is the back area. The dress and rear circle are on the first floor of the auditorium. The balcony is at the top of the theatre and is very high. The balcony is on the second floor of the auditorium.  

There is one lift that services the foyer, stalls and rear circle. There is a separate lift, accessed by some steps, that services the Balcony. The lift to the balcony is a service lift, so we cannot guarantee it will be available for public use for every show.  

Access

You will find the accessible entrance to the right of the main foyer doors, here you will have step free access into the stalls. Once inside, you will enter the accessible lounge where you can wait until the auditorium opens. There is an accessible toilet with a hoist here too.  

There is one lift that services the foyer, stalls and rear circle. There is a separate lift, accessed by some steps, that services the Balcony. The lift to the balcony is a service lift, so we cannot guarantee it will be available for public use for every show.  

Mayflower Theatre’s auditorium has access to toilets on all levels.

Toilets

Mayflower Theatre’s auditorium has access to toilets on all levels. There are female, male and gender neutral on every level. There is also an accessible toilet at the back of the stalls and rear circle.  

 

Enjoying the interval

Most of the shows at Mayflower Theatre will have an interval, unless stated otherwise. The interval will usually be 15-20 minutes. During the interval, the ice cream kiosks inside the auditorium at Mayflower Theatre will be open. All other kiosks and bars will be open during the interval too.

Your pre-visit email will include details of the show running time and whether that includes an interval or not. The café/bar and kiosk will be open during the interval.

If you leave the theatre during the interval, you will be given a token to be able to re-enter.  

Making your exit

When a show finishes at Mayflower Theatre, you may exit through any door. You can go back through the foyer, or there are exits directly from the auditorium, if you are sat in the stalls.

Getting here

Visit our getting here page to plan your journey

A woman stands in front of a lift pressing the button to call the lift. To her right is a sign showing all the areas in the venue. To her left is a man looking up at the sign.

Access

Find out for about access at our venues